The IT Desktop Support Engineer is liable for Administration Work area ticket diagnostics and heightening to the suitable colleague. The individual will be the contact between ReleasePoint IT support at the Claremont office and the business frameworks clients in Hyderabad, India, offering specialized help and record arrangement help to the business clients. The IT Desktop Support Engineer will be liable for on location backing of all representatives in India utilizing ReleasePoint claimed hardware. Furthermore, the IT Desktop Support Engineer will aid RPNet client account organization, including setting up new client accounts, resetting passwords and other record support exercises.
Requirements
The IT Desktop Support Engineer performs obligations and obligations including however not restricted to the accompanying:
- Go about as the essential on location ReleasePoint specialized contact to the Manila group utilizing ReleasePoint claimed gadgets.
- Coordinate with the ReleasePoint US IT group to convey neighborhood specialized help.
- Respond to support requests and inquiries in the helpdesk systems. Perform troubleshooting to isolate and diagnose system problems on network connectivity, workstations, printers, scanners, and other computer peripherals.
- Emergency and resolve specialized issues got by the ReleasePoint Administration Work area. Some examples are login and access issues, software licensing renewals, and password resets.
- Assist with new hire account setup, access changes and account revocation.
- User account administration in RPNet: Create, maintain, and disable user access in RPNet. Respond to password reset requests.
- Maintain the physical devices onsite.
Professional Requirements
- Four year certification in software engineering or related field or related insight
- Minimum 2 years of relevant experience supporting information technology services, including Windows, business applications, and associated desktop hardware and peripherals.
- Experience with a helpdesk management system
- Experience in PC security, controlled conditions, or medical care IT liked
- Proficient with Microsoft Windows, Mac OS, VPN/Remote access, and anti-virus software.
- General information on Dynamic Catalog client account ideas.
- Information on data security standards, including risk evaluation and the executives, danger and weakness the board, occurrence reaction and personality and access the executives.
- Knowledge of network infrastructure protocols and concepts, including routers, switches, firewalls, TCP/IP, FTP, MFT, web hosting, and DNS.
Benefits:
- Medical Benefits
- Great work Culture